FAQ (Frequently Asked Questions)

Note: If your question hasn't been answered in our FAQ, please email us at: contact@onarrival.co.nz

Can you help me move to New Zealand with Covid-19 still present?

Yes, we can help you. Please contact us here.

What is the Covid-19 level status in New Zealand?

Please refer to this link here for more information.

Do you help individuals?

We provide Fully Comprehensive Resettlement Packages, or Customised Services for Individuals, Couples, and Families. Check out our services page here.

Do you help companies?

We provide services to New Zealand and international corporations across many sectors including banking, construction, oil and gas, electricity, engineering, medical and retail.

What do you recommend to do before we move?

Things to do at least 1 month before you move:

  • Review your relocation package if you have one, and determine what expenses will be paid by your company.
  • Start a log of moving expense receipts (some may be tax deductible).
  • Get written estimates from at least 2 moving companies, including their written commitment of pickup and delivery dates. Get references. Check the limits of insurance they offer, and if it covers replacement cost. Purchase additional insurance if necessary.
  • Arrange for storage facility, if you plan to store any contents. Again, check insurance.
  • Arrange transport service for pets or automobiles if needed.
  • Contact your bank and arrange transfer of your accounts; order checks with new address; clean out your safety deposit box.
  • Submit change-of-address forms to the post office; mail postcards to friends & creditors.
  • Give day care centre proper notice of withdrawal.
  • Contact schools and arrange for transfer of student records.
  • Contact your doctors for medical records and possible referrals to new physicians.
  • Ensure that your pet's vaccination records are up to date.
  • Change your insurance policies on property, auto and medical.
  • Organize all important documents in a fire-safe box. Some things you want to include are school records, home purchase/sale papers, will, marriage/divorce papers, pet documents, financial records, stock certificates, social security cards, birth certificates, and passports.
  • Give notice of resignation to any clubs, organizations or volunteer activities you belong to.
  • Cancel newspaper subscriptions.
  • Arrange for hotels, rental cars or temporary housing as needed


Things to do about 2 weeks before you move:

  • Take a ruthless walk-through to determine what you really want to take.
  • Tag the rest of it and hold a garage sale; or call a charity for pick-up.
  • Clean out club, gym and school lockers; pick up all dry cleaning.
  • Arrange for the disconnection or changeover of utilities.
  • If possible, have measurements taken of the rooms in your new residence and use floorplans to determine where everything will go.
  • Begin packing less-used items. Number and label each box, and keep an inventory. For more valuable information.
  • Retrieve and return all borrowed items from neighbors & friends; return library books.
  • Clean out the cupboards & plan remaining meals so you can pack what you don't need, and don't buy any more perishables than you have to.


Things to do 1 week before you move:

  • Make an inventory list of all items going with you personally. Keep valuable and irreplaceable items such as jewelry and heirlooms with you, not movers.
  • Confirm arrangements and dates with moving & storage companies.
  • Confirm arrangements with auto & pet transportation companies.
  • Confirm hotel, rental car or temporary housing accommodations.
  • Clean out and defrost the deep freezer.
  • Disassemble furniture or others items.
  • Be sure to check yard and sheds for all items to pack.
  • Inform all friends & relatives of your forwarding address. If your phone service won't be instantaneous, arrange for a temporary voice mailbox; some long distance providers such as Sprint and MCI offer 1-800 voice mail numbers.
  • Take pictures of furniture or get fabric samples for anything you will want to reference for color or decorating before your goods are delivered to your new home.
  • Set aside a box of cleaning supplies and the vaccuum cleaner.
  • Begin making a "Survival Box" for the move. This should include paper, pens, stamps, envelopes, cellophane & heavy duty tape, scissors, tape measure, paper cups, ziplock bags, paper plates & towels, plastic utensils, facial & toilet tissue, instant coffee or tea, cream/sugar, soap, moist towelettes, aspirin, bandaids, can opener, bottled water, travel alarm, flashlight, small tools kit, trash bags, snacks or drinks, children's games, address book, spare car keys, phone books for the city you are leaving and your destination.


Things to do 1-2 days before you move:

  • Clean and defrost refrigerator and freezer.
  • Purchase traveller's cheques for trip expenses.
  • Reconcile and close bank accounts, unless you will be using another branch of the same bank.
  • Conclude financial matters relating to the sale or lease of your home.
  • Movers or your family should complete packing of all household goods for the move. Make sure are boxes are clearly marked.
  • Drop a note in your new neighbour's mailboxes to let them know that you'll be moving in - especially if the moving truck might block access to the road or common driveway


Do you offer partner services?

Through our range of “Partner Services” we can also assist you with:

  • Visa Application and Processing Services.
  • Shipment of furniture and pets.
  • Long and short term furniture and appliance rental,
  • Car rental or purchase requirements,
  • Financial Planning and Foreign Currency Exchange.
  • Mortgage Brokerage Services.
  • UK Pension Funds Transfer.
  • Property and other Investment opportunities.
  • Job Search Services.
  • Information on Life in New Zealand.
Do you help International Students?

International students must have a student permit to study in a New Zealand school for three months or longer. On Arrival has assisted settling many children into the NZ education system. Please contact us for details.

What do you recommend for schooling?

While most students in New Zealand attend state-funded schools, parents or caregivers and students have the choice of a number of schooling options.

  • State schools are co-educational (mixed sexes) at primary and intermediate level but some offer single-sex education at secondary level. Lessons are based on the New Zealand Curriculum. Some state schools offer special programmes for adult students or run community education classes.


  • Special schools are state schools that provide education for students with special education needs. The curriculum is the same as at other state schools.


  • Integrated schools are schools that used to be private and have now become part of the state system. They teach the New Zealand Curriculum but keep their own special character (usually a philosophical or religious belief) as part of their school programme. Integrated schools receive the same government funding for each student as state schools but their buildings and land are privately owned so they charge attendance dues to meet their property costs.


  • Designated Character schools are state schools that teach the New Zealand Curriculum but have been allowed to develop their own set of aims, purposes and objectives to reflect their own particular values.


  • Independent (or private) schools are governed by their own independent boards but must meet certain standards in order to be registered. Independent schools may be either co-educational or single-sex. They charge fees, but also receive some subsidy funding from the government.


  • Boarding schools may either be independent or part of a state-funded school. All charge boarding fees.


  • The Correspondence School (TCS) provides distance learning for more than 18,000 students across New Zealand. Students may live a long way from their nearest school, live overseas, study with TCS for medical reasons or have special needs. Secondary students may also enrol in specific subjects if these are not available at their regular school.
Additional Useful Links

The Education New Zealand website http://www.educationnz.org.nz

The Education Review Office website http://www.ero.govt.nz

What happens if I bring pets into New Zealand?

If you have pets, be sure the airline you select is currently accepting animals as cargo Some airlines have been known to stop accepting them for certain periods of time. 

Don't worry even though they're considered "cargo," animals are placed in a pressurised climate- controlled section of the hold (usually in the tail) and get special treatment from handlers.

All animals must come through Auckland International Airport and most are subject to quarantine depending on the country they are from. They must have typically spent at least 6 months freely resident in their departure country, will require full vaccinations and a subcutaneous identity chip. Pets from most countries (with the notable exceptions of Australia and the UK) will also require a rabies lab test at least three weeks after vaccination.

The rabies lab test results, which identifies the animal by it's identity chip number must be at least 6 months old before the animal will be eligible for importation. This is one of those long lead-time items that needs to be handled early or you may be forced to have your pet join you in NZ several months later.

Only domesticated dogs and cats may be imported. If you have a non-traditional pet such as a bird, rabbit, ferret, hamster, guinea pig, rat, or mouse, it will unfortunately not be able to accompany you.

Certain breeds (including cross-breeds) of dog are also not eligible for
importation. These include the American Pit Bull Terrier, Dogo Argentine, Japanese Tosa and Brazilian Fila.

Required vaccinations for dogs:

  • Hepatitis
  • Canine Cough (adenovirus 2, parainfluenza & bordetella)
  • Leptospirosis
  • Parvovirus

Required vaccinations for cats:

  • Rabies
  • Panleukopenia
  • Rhinotrachetis
  • Calicivirus
  • Chlamydia Psittaci (optional)

Quarantine periods

Typical quarantine periods and documentation requirements for dogs and cats are summarised in the following table. Check with MPI (Ministry for Primary Industries) or your pet quarantine company for additional requirements.

All pets require a minimum of 10 days quarantine except those coming from Australia. Pets must be quarantined at a MPI approved facility. MPI is unable to offer exemptions from this requirement.


Import Permit Required

Zoo Cert.

Vet Cert.A

Vet Cert. B






United Kingdom















South Africa





Specified countries






Do I need to have good english in New Zealand?

The need for excellent English was emphasised by changes to immigration policy in November 2002. The Government raised the minimum English IELTS level for General Skills applicants from 5.0 to 6.5.

The Government's position is that it's pointless for immigrants to come to New Zealand to be unemployed - and that's what tends to happen if English language skills are lacking.

In a change to the English Language requirements, the Government is raising the cap on the number of new migrants allowed into the country and has instructed the Immigration service to approve more applications as the labour and skills shortage continues to bite.

Now the Government is set to lower the pass mark for migrants and will launch a marketing campaign aimed at skilled migrants who speak good English and who it considers will settle into the community.

For more information, please visit the NZ Government Immigration website http://www.immigration.govt.nz/Migrant.

What are your service level expectations?
100% Customer Satisfaction

On Arrival strives to provide 100% client satisfaction, through our sustained support network, even after the contract has been concluded.

Our Customer Satisfaction questionnaires ensure continual review of our services and on-going process improvements.

100% Availability

Our Client Services Director is easily accessible, including weekends for any urgent assistance.

100% Provision of On-Going Support

On Arrival's consultants are either migrants from overseas or have moved within NZ, hence with their own first hand experiences they ensure that our clients are fully self sufficient before they conclude their services.

Thereafter they ensure continued support through networking opportunities and integration into the community.

100% Commitment to Budget

The quick turnaround time for fulfilling requests ensures that our services are provided within the allocated budget unless there are unusual circumstances.



Do you provide quotes?

We are happy to discuss your personal needs and provide a quotation to meet your requirements. Please contact us here.

My Question hasn't been answered?

Learn more about our services.



Delivering high-quality services for international and domestic clients. Ask us about On Arrival’s resettlement support packages today.